Frequently Asked Questions.
The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within three working days. When an order has already been shipped, it can no longer be cancelled.
A thank you confirmation will be sent to you after you have made the order on our website and once the settlement has reflected in our account. The shipment will be sent to The Courier Guy where they will provide you with the waybill of your shipment and a link to their Direct Services Shipment tracking portal where you will be notified of the details of your shipment.
How do I track my order
Please note that we will only make the shipment once the payment for the order has reflected in our account. Once this is made, the order will be sent to The Courier Guy and you will be emailed a waybill of your order and can track said waybill in The Courier Guy Tracking Portal.
The Shipment
Our E-commerce Online Retail Store website Excel-IT has a fully integrated courier system with The Courier Guy.
Costing of delivery and delivery options are built into the e-commerce website and calculated at real time.
The cost of delivery is provided during Check Out and is based on your order size, weight, and delivery address.
Delivery charge varies with each transaction due to geographic location and your shipping destination.
Orders will not be shipped until the funds have cleared in our account.
Delivery times are influenced by receipt of payment, product availability, and the courier partner’s time-to-deliver in your location.
Average time for delivery is normally around 3-7 working days and may be slightly longer in regional towns and cities and is subject to stock availability.
Some areas regarded as “No Go” areas may carry surcharges or require special arrangements.
Times for collection from the courier companies are between 8:00 AM and 4:00 PM Monday to Friday (excluding public holidays).
We recommend having your products, goods delivered to an address where it is most likely to have someone available to check and sign for the delivery.
Please do NOT use a P.O. Box or Postnet Suite as your delivery address.
Please note, it is not always possible for the courier company to call you before delivering your products and goods.
Ensure the correct postal code is used when adding your shipping details.
The Courier Guy Direct Services
What is The Courier Guy’s Direct Service?
Our integration with The Courier Guy Direct Service is door-to-anywhere delivery across South Africa and beyond! Their drivers come to our warehouse to collect your parcels and deliver them straight to your door, office, Kiosk, or Locker! It’s perfect for businesses, homebodies, and anyone who values the ultimate convenience. Find out more about their Direct Service.
How do I track my Direct Service parcel?
Follow your parcel’s journey with their real-time tracking system. They’ll also send updates via WhatsApp or email so you know exactly where your parcel is at all times. No more wondering when your goodies will arrive!